Terms & Conditions

These Terms of Use (hereinafter “Terms”) govern your access to and use of Jolilena.com (the “Website”), operated by KC GLOBAL GROUP PTY LTD (hereinafter “we”, “us”, or “our”). Our registered address is 30 ROSEBUDS CCT LEPPINGTON NSW 2179, Australia. By accessing or using the Website, you (hereinafter “you” or “User”) agree to be bound by these Terms. For inquiries related to these Terms, contact us via phone: +61406502186 or email: service@jolilena.com.

1. Eligibility to Use the Website

1.1 You must be at least 18 years old, or have obtained valid consent from a parent or legal guardian if you are under 18, to use the Website for purchases or account registration.1.2 You confirm that you have the legal capacity to enter into binding contracts (e.g., placing orders, agreeing to payment terms) under the laws of your jurisdiction.1.3 We reserve the right to restrict or terminate access to the Website if we reasonably suspect you do not meet these eligibility requirements.

2. User Account Responsibilities

2.1 Account Registration: To place orders or access personalized features (e.g., order history, saved addresses), you must register an account by providing accurate, true, and complete information (including full name, valid email address, phone number, and delivery address).2.2 Account Security: You are solely responsible for maintaining the confidentiality of your account password and login credentials. You must notify us immediately via service@jolilena.com if you detect unauthorized access to your account (e.g., unknown orders, password changes).2.3 Account Activity: All actions conducted under your account (e.g., placing orders, updating payment methods) are deemed to be authorized by you. We will not be liable for any losses or damages resulting from your failure to secure your account.

3. Use of Website Content

3.1 Content Ownership: All content on the Website—including product images, descriptions, logos, text, and design elements—is owned by us or our licensed partners. This content is protected by copyright, trademark, and other intellectual property laws.3.2 Permitted Use: You may access and use Website content solely for personal, non-commercial purposes (e.g., browsing products, placing orders for personal use).3.3 Prohibited Content Use: You may not:

• Copy, reproduce, distribute, or modify Website content without our prior written consent;
• Use content for commercial purposes (e.g., reselling product information, creating competing websites);
• Remove or alter copyright, trademark, or other proprietary notices from content.

4. Order Placement and Fulfillment

4.1 Order Submission: When you place an order on the Website, you submit a binding offer to purchase the selected products at the displayed price. We reserve the right to accept or reject your order in our sole discretion.4.2 Order Confirmation:

• An “Order Confirmation Email” confirms we have received your order but does not constitute acceptance.
• A “Shipment Confirmation Email” (sent after order processing) indicates we have accepted your order, and a binding contract between you and us is formed at this point.4.3 Order Cancellation by Us: We may cancel an order if:
• The product is out of stock (we will notify you and refund full payment within 3-5 business days);
• The product price was incorrectly displayed due to system errors or typographical mistakes;
• We suspect fraudulent activity (e.g., stolen payment methods, fake delivery addresses);
• The delivery address is invalid or unsupported (per our Shipping Terms).

5. Product Information Accuracy

5.1 We strive to provide accurate product information (including descriptions, sizes, colors, and prices) on the Website. However:

• Product colors may vary slightly due to differences in device display settings or photography lighting;
• Size charts are for reference only—minor discrepancies in fit may occur due to fabric characteristics.5.2 Product prices are displayed in Australian Dollars (AUD) by default and are subject to change without prior notice. The price at the time of your order payment is the final transaction price.

6. Prohibited Conduct

You may not use the Website to engage in any of the following conduct:

• Violating applicable laws, regulations, or these Terms;
• Engaging in fraudulent activity (e.g., using fake identities, stolen payment cards, or placing orders with no intent to pay);
• Disrupting Website operations (e.g., uploading malware, launching DDoS attacks, or spamming other users);
• Reselling products purchased from the Website for commercial gain without our written consent;
• Posting or transmitting harmful, offensive, or illegal content (e.g., hate speech, harassment, or privacy violations) through Website features (if applicable, e.g., reviews, contact forms).

7. Limitation of Liability

7.1 To the maximum extent permitted by law, we will not be liable for indirect, incidental, or consequential damages (e.g., lost profits, missed opportunities) arising from your use of the Website or purchase of products.7.2 Our total liability for direct damages (e.g., defective products, order errors) will not exceed the total amount you paid for the affected order.

8. Modifications to These Terms

8.1 We may update these Terms from time to time (e.g., to reflect legal changes or Website feature updates).8.2 Updated Terms will be posted on the Website with a “Last Updated” date. Your continued use of the Website after the update date constitutes acceptance of the revised Terms.

9. Termination

9.1 We may terminate or suspend your access to the Website immediately if you violate these Terms (e.g., fraudulent activity, prohibited conduct).9.2 Upon termination, you must cease using the Website, and any outstanding orders (unfulfilled) will be canceled (with full payment refunded, if applicable).

10. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Website will be resolved through negotiation first; if negotiation fails, disputes will be submitted to the courts of New South Wales, Australia, for exclusive jurisdiction.