Privacy Policy

Introduction​

In today’s digital age, where online transactions and data sharing are integral parts of our lives, the protection of personal information has become of utmost importance. As a user, you entrust your personal details to websites when making purchases, creating accounts, or simply browsing. For Jolilena.com, safeguarding your privacy is not just a commitment but a fundamental principle that underlies all our operations.​

This Privacy Policy serves as a comprehensive guide, detailing how Jolilena.com, operated by KC GLOBAL GROUP PTY LTD, located at 30 ROSEBUDS CCT LEPPINGTON NSW 2179, Australia, collects, uses, discloses, and protects the personal information you provide. We understand that your privacy is a top concern, and we are dedicated to being transparent about our practices, ensuring that you have a clear understanding of how your data is managed. By providing this information, we aim to build trust with you, our valued customer, and demonstrate our compliance with relevant privacy laws and regulations. Whether you’re shopping for the latest fashion trends, such as ladies’ clothes, pants, skirts, socks, shoes, or hats, or just exploring our website, this policy outlines the measures we take to protect your personal information.​

1. Information We Collect​

1.1 Personal Information​

When you interact with Jolilena.com, we may collect various types of personal information. This includes:​

• Contact Information: Such as your name, email address, phone number (e.g., when you provide +61406502186 for order – related inquiries), and postal address. We collect this information when you create an account, place an order for ladies’ clothes, pants, skirts, socks, shoes, hats, or other products on our website, or when you contact our customer service at service@jolilena.com.​

• Account Information: Username and password for your Jolilena.com account, which you use to access your order history, saved items, and personalized settings.​

• Payment Information: When you make a purchase, we collect details related to your payment method, such as credit/debit card numbers (which are encrypted and stored securely), payment gateway – related information, and billing address. This ensures smooth and secure transactions for all your shopping needs on our platform.​

• Purchase History: We keep a record of the items you’ve purchased, including the type of ladies’ apparel or accessories, the quantity, the purchase date, and the price. This helps us provide you with better service, such as order tracking, re – ordering options, and personalized product recommendations.​

1.2 Device Information​

In addition to personal information, we also automatically collect certain device – related information when you access Jolilena.com:​

• IP Address: Your device’s IP address is logged. This helps us identify the general location from which you are accessing our site, for security and traffic – analysis purposes. For example, it can be used to detect and prevent unauthorized access or to analyze which regions our customers are predominantly from.​

• Browser Type and Version: We note the type of browser you are using (e.g., Chrome, Firefox, Safari) and its version. This information is useful for ensuring that our website is compatible with different browsers and for optimizing the user experience.​

• Device Type and Operating System: Whether you are using a desktop computer, laptop, tablet, or mobile device, along with the operating system (e.g., Windows, macOS, Android, iOS) installed on it. This allows us to tailor the display and functionality of our website to best suit your device.​

• Device Identification Numbers: In some cases, we may collect unique device identifiers, which can help us recognize your device across different sessions and provide a more seamless experience. However, we always ensure that the collection and use of such identifiers comply with relevant privacy laws.​

1.3 How We Collect Information​

• Directly from You: When you create an account, place an order, subscribe to our newsletter, or contact our customer service, you actively provide us with personal information. For instance, filling out the registration form requires you to input your name, email, and password, while placing an order demands details about your shipping and payment.​

• Automatically from Your Device: As you navigate through Jolilena.com, our servers automatically collect device – related information, as mentioned above. This data collection is done through technologies like cookies, web beacons, and log files, which help us understand how you interact with our website, such as which pages you visit, how long you stay on each page, and the actions you take.​

• From Third – Party Sources: In some cases, we may obtain information about you from third – party partners. For example, if you choose to sign in to our website using a social media account (such as Facebook or Google), we may receive certain basic information from that social media platform, like your name and email address, subject to your privacy settings on the third – party platform and our compliance with relevant data – sharing agreements. We also work with payment processors and shipping providers, from whom we may receive information necessary to complete your orders, such as payment confirmation details and shipping status updates.​

2. How We Use Your Information​

2.1 Service Provision​

• Order Fulfillment: We use the information you provide, such as your contact details, shipping address, and payment information, to process and complete your orders for ladies’ clothes, pants, skirts, socks, shoes, hats, and other products on Jolilena.com. This includes communicating with you about the status of your order, coordinating with shipping providers (like providing your shipping address to them for delivery), and handling any issues related to payment processing. For example, if there is a problem with your credit card authorization, we will use your contact information to reach out to you and resolve the issue promptly.​

• Customer Service: Your personal and contact information is used to provide you with customer service. When you contact us at service@jolilena.com or through other channels, we use the information you’ve provided to understand your concerns, answer your questions, and assist you with any issues related to your purchases, account, or website experience. This could involve helping you track down a missing order, providing advice on sizing for a particular item of ladies’ clothing, or resolving a problem with a product you received.​

2.2 Improvement and Personalization​

• Website Optimization: We analyze the device information and browsing behavior data we collect (such as which pages you visit, how long you stay on each page, and the actions you take) to improve the functionality, design, and user – experience of Jolilena.com. For instance, if we notice that many customers are having trouble navigating to the “skirts” section of our website, we may make changes to the layout or menu structure to make it more accessible.​

• Personalized Recommendations: Using your purchase history and browsing behavior, we provide personalized product recommendations. If you’ve previously purchased a pair of women’s shoes from our website, we may recommend other shoes, or complementary items like socks or a matching handbag, that we think you might be interested in. This helps us offer you products that are more relevant to your tastes and needs, enhancing your shopping experience on our platform.​

2.3 Legal Compliance and Protection​

• Legal Obligations: We use your information to comply with applicable laws, regulations, and legal processes. This may include providing information to law enforcement agencies if required by law, or using your information to respond to legal requests such as subpoenas or court orders. For example, if there is an investigation into fraud related to online transactions on our platform, we may be legally obligated to provide relevant customer information to the authorities.​

• Security and Protection: Your information is used to protect the security of Jolilena.com, our customers, and our business. We use it to detect, prevent, and respond to security threats, fraud, and unauthorized access. For instance, by analyzing patterns in IP addresses and login attempts, we can identify and block suspicious activity that may indicate a security breach or fraud attempt, safeguarding your account and personal information.​

3. Information Sharing and Disclosure​

3.1 Third – Party Service Providers​

We may share your personal information with third – party service providers who assist us in operating Jolilena.com and providing services to you. These third – party service providers include:​

• Shipping and Logistics Companies: When you place an order for ladies’ clothes, pants, skirts, socks, shoes, hats, or other products, we share your shipping address, contact details, and order information with shipping providers. For example, if you choose a particular courier service for delivery, we provide them with the necessary information to ensure your order reaches you safely and on time. This sharing is essential for the fulfillment of your order and is done in accordance with our agreements with these shipping partners, which require them to handle your information confidentially and only for the purpose of order delivery.​

• Payment Processors: To process your payments securely, we work with payment processors. We share payment – related information, such as your credit/debit card details (which are encrypted), billing address, and order amount. These payment processors are bound by strict security and privacy regulations, and they use the information solely for payment processing, fraud prevention, and compliance purposes. For instance, when you make a purchase on our website, the payment processor verifies your payment details and completes the transaction on our behalf, while safeguarding your sensitive payment information.​

• Marketing and Analytics Partners: We may share some of your non – sensitive information, such as general browsing behavior (excluding personal identifying details) and aggregated purchase data, with marketing and analytics partners. This helps us analyze customer trends, improve our marketing strategies, and provide better – targeted product promotions. For example, we might share anonymized data on which product categories are most popular among our customers with an analytics firm. These partners are required to adhere to strict privacy policies and use the information only for the purposes specified in our agreements with them.​

3.2 Legal Requirements​

We may disclose your personal information if required to do so by law, regulation, legal process (such as a subpoena, court order, or law enforcement request), or in response to a government agency’s request. For example, if law enforcement is conducting an investigation related to fraud or illegal activities on our platform, and they present a valid legal request for relevant customer information, we may be obligated to disclose your personal information as necessary to comply with the law. Additionally, if there is a legal dispute involving Jolilena.com and your information is relevant to the resolution of that dispute, we may disclose it in accordance with the legal process. However, we will always make reasonable efforts to limit the disclosure to the minimum amount of information required by law and to notify you of the disclosure, except where prohibited by law.​

4. Data Security​

4.1 Security Measures​

At Jolilena.com, we are committed to protecting the security of your personal information. We implement a combination of technical and administrative security measures to safeguard your data:​

• Encryption: When you transmit sensitive information, such as payment details, between your device and our servers, we use industry – standard encryption technologies, like SSL (Secure Sockets Layer) or TLS (Transport Layer Security). This ensures that the data is scrambled during transit, making it unreadable to unauthorized parties. For example, your credit card information is encrypted before it leaves your device, so that even if intercepted, it cannot be easily understood.​

• Firewalls: We have firewalls in place to prevent unauthorized access to our servers and systems. Firewalls act as a barrier between our internal network and the external internet, monitoring and controlling incoming and outgoing network traffic. They block unauthorized attempts to access our servers, protecting your personal information from potential hackers.​

• Access Controls: We restrict access to your personal information to only those employees and third – party service providers who need it to perform their job functions. Each individual is assigned unique login credentials and access rights based on their role. For instance, customer service representatives may have access to your contact information to assist with inquiries, but they do not have access to your full payment details.​

• Data Backup: Regularly, we backup your personal information to prevent data loss in case of system failures, natural disasters, or other unforeseen events. These backups are stored in secure off – site locations, and we have procedures in place to ensure that the backed – up data can be quickly restored if needed.​

• Security Audits and Monitoring: We conduct regular security audits of our systems and processes to identify and address any potential security vulnerabilities. Additionally, we continuously monitor our systems for any suspicious activities, such as unauthorized access attempts or unusual data – access patterns. If any security issues are detected, we take immediate action to mitigate the risks.​

4.2 Your Role in Security​

While we take extensive measures to protect your information, you also play a crucial role in maintaining the security of your personal data:​

• Use Strong Passwords: When creating an account on Jolilena.com, choose a strong password that includes a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information like your birthday, name, or common words. For example, instead of using “password123”, create a more complex password such as “J@l1l3n@_S#p2024!”. Also, make sure to keep your password confidential and not share it with anyone else.​

• Enable Two – Factor Authentication: If available, enable two – factor authentication (2FA) for your Jolilena.com account. This adds an extra layer of security by requiring you to provide a second form of verification, such as a code sent to your mobile phone, in addition to your password when logging in.​

• Be Cautious with Public Wi – Fi: When accessing Jolilena.com or making purchases, avoid using public Wi – Fi networks that may be insecure. If you must use public Wi – Fi, consider using a virtual private network (VPN) to encrypt your internet connection and protect your data from potential eavesdropping.​

• Regularly Update Your Devices and Software: Keep your devices (such as smartphones, tablets, and computers) and software (including browsers and operating systems) up – to – date with the latest security patches. These updates often contain important security fixes that can protect your device from known vulnerabilities.​

5. Your Rights​

5.1 Access, Correction, and Deletion​

You have the right to access the personal information we hold about you. If you would like to request access to your information, or if you believe that any of the personal information we have collected about you is inaccurate, incomplete, or out – of – date, you can contact us at service@jolilena.com. We will respond to your request within a reasonable time frame, usually within [X] business days, and will take steps to correct the information as necessary.​

If you wish to delete your personal information, you can also contact us at the above – mentioned email address. However, please note that we may be required to retain certain information for legal, accounting, or security purposes. For example, we may need to keep records of your purchase history for tax – reporting requirements or to resolve any disputes related to your orders. In such cases, we will still ensure that the retained information is kept confidential and secure, and will only use it for the permitted purposes.​

5.2 Opt – out Rights​

You have the right to opt – out of receiving marketing communications from us at any time. If you no longer wish to receive newsletters, promotional emails, or other marketing materials from Jolilena.com, you can click on the “unsubscribe” link at the bottom of any marketing email we send you. You can also update your communication preferences in your account settings on our website.​

If you have previously consented to the collection, use, or disclosure of your personal information for a particular purpose and you later change your mind, you can withdraw your consent. Please contact us at service@jolilena.com to inform us of your decision to withdraw consent, and we will stop using your information for the relevant purpose, subject to any legal requirements or legitimate interests we may have in continuing to use the information. For example, if you initially agreed to receive personalized product recommendations but later decide you no longer want them, we will stop using your browsing and purchase history for that purpose.​

6. Cookies and Similar Technologies​

6.1 What Are Cookies​

Cookies are small text files that are stored on your device (such as your computer, tablet, or mobile phone) when you visit Jolilena.com. They contain a small amount of data, which can include information like a unique identifier, your browsing preferences, and session – related data. Cookies are used to recognize your device when you return to our website, enabling us to provide a more personalized and seamless experience. For example, they can remember your login status, so you don’t have to log in every time you visit, or they can recall items you had in your shopping cart during a previous session.​

In addition to cookies, we may also use similar technologies such as web beacons (also known as pixel tags or clear GIFs). Web beacons are tiny graphic images embedded in web pages or emails. They are used to monitor and collect information about how you interact with our content, like whether you’ve opened an email we sent or which parts of a web page you’ve clicked on. Another technology is local storage, which allows us to store data on your device for a longer – term, enabling us to provide features such as remembering your product preferences across multiple sessions.​

6.2 How We Use Cookies​

• Analysis of Traffic: We use cookies to analyze how users navigate through Jolilena.com. This includes information about which pages you visit, the time you spend on each page, and the paths you take through our website. For instance, if many users are quickly leaving a particular product page for ladies’ shoes, we can use this data to improve the page’s content, such as adding more detailed sizing information or better product images.​

• Remembering User Preferences: Cookies help us remember your preferences, such as your preferred language, currency, or the types of products you usually browse. If you always view our products in Australian dollars and have set English as your language, cookies ensure that the website displays in that currency and language each time you visit, without you having to select them again.​

• Session Management: Cookies are crucial for managing your session on our website. They keep track of your actions during a single visit, like the items you add to your shopping cart. This ensures that your shopping experience is smooth, and your cart contents are saved as you move between different product pages for ladies’ clothes, pants, skirts, etc.​

• Personalized Advertising: We may use cookies to deliver personalized advertising to you. By analyzing your browsing and purchase history, we can show you ads that are more relevant to your interests. For example, if you’ve previously purchased a few pairs of women’s socks from our site, we might show you ads for new sock arrivals or complementary products like foot creams.​

6.3 Managing Cookies​

You have control over cookies on your device. Most web browsers allow you to manage your cookie settings. You can:​

• Accept All Cookies: This is the default setting for many browsers, which allows all cookies to be stored on your device. This ensures that you have the full functionality of Jolilena.com, including personalized features and seamless shopping experiences.​

• Block All Cookies: If you choose to block all cookies, you can do so through your browser’s settings. However, this may limit your experience on our website. For example, you may not be able to save items in your shopping cart across sessions, and some personalized features may not work. You may also be unable to access certain parts of the site that rely on cookies for authentication or functionality.​

• Selectively Block Cookies: Many browsers also allow you to selectively block cookies from certain websites or types of cookies. For example, you can choose to block third – party cookies (cookies set by parties other than Jolilena.com) while still allowing first – party cookies (cookies set by our website). This gives you more control over your privacy while still allowing you to use some of the features of our site.​

To manage your cookie settings, you can usually find the relevant options in your browser’s “Settings,” “Preferences,” or “Options” menu. For example, in Google Chrome, you can go to “Settings” > “Privacy and security” > “Cookies and other site data” to adjust your cookie preferences. In Safari, it’s under “Safari” > “Preferences” > “Privacy.” If you have any questions or need further assistance with managing cookies, you can contact us at service@jolilena.com.​

7. Children’s Privacy​

Jolilena.com is committed to protecting the privacy of all users, with a special focus on safeguarding the privacy of children. We do not knowingly collect personal information from children under the age of 13. Our services, which include the sale of ladies’ clothes, pants, skirts, socks, shoes, hats, and other products, are not directed at children in this age group.​

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information. We encourage parents and guardians to monitor their children’s online activities and to ensure that children do not provide personal information on our website without proper parental consent. If you believe that your child has provided personal information on Jolilena.com without your consent, please contact us immediately at service@jolilena.com, and we will take appropriate action to address the situation.​

8. Policy Updates​

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. These changes could be due to new data – collection technologies, updates to our services, or modifications in privacy laws.​

We will notify you of any material changes to this Privacy Policy in advance. The most common way we will inform you is by sending an email to the address associated with your Jolilena.com account. Additionally, we will also post a notice on our website, prominently displaying the updated policy. The notice will include the effective date of the new policy, allowing you sufficient time to review the changes before they take effect.​

When we update the Privacy Policy, the revised version will be posted on our website, and the “Last Updated” date at the top of this policy will be adjusted accordingly. We encourage you to regularly review this Privacy Policy to stay informed about how we are protecting your personal information. Your continued use of Jolilena.com after the effective date of the updated policy indicates your acceptance of the new terms. If you do not agree with the changes, you have the right to discontinue using our services and to exercise your rights regarding the deletion or management of your personal information as described in this policy.​

9. Contact Us​

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please feel free to contact us:​

• Email: service@jolilena.com. Our customer service team is available to respond to your inquiries and will make every effort to address your concerns in a timely and efficient manner.​

• Phone: You can also reach us at +61406502186. Our phone lines are open during [business hours], and our representatives will be happy to assist you with any privacy – related questions.​

• Mailing Address: KC GLOBAL GROUP PTY LTD, 30 ROSEBUDS CCT LEPPINGTON NSW 2179, Australia. If you prefer to send us a written correspondence, you can use this address.​

We value your feedback and are committed to ensuring that you have a clear understanding of how we protect your privacy. Whether you have suggestions for improving our privacy practices or need clarification on any aspect of this policy, we encourage you to get in touch with us.