Do I need to create an account to shop on Jolilena.com?
No, you can check out as a “Guest” to place orders. However, creating an account lets you track orders, save delivery addresses, view order history, and access exclusive offers more easily.
Go to the “Login” page, click “Forgot Password,” enter your registered email address, and we’ll send a password reset link. The link is valid for 24 hours—check your spam folder if you don’t receive it.
Can I update my personal information (e.g., email, phone number) after registration?
Yes. Log into your account, go to “Account Settings,” and edit your contact details, delivery addresses, or payment methods. Save changes before exiting to ensure updates take effect.
After completing payment, you’ll receive an “Order Confirmation Email” with your order number (e.g., JOL-2024-XXXX) within 1 hour. If you don’t get it, check your spam folder or contact us to verify.
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Afterpay (for Australian customers only, subject to eligibility). All payments are processed securely via encrypted platforms.
You can request cancellation/modification (e.g., change size, remove items) only if your order hasn’t been processed (usually within 12 hours of payment). Email us with your order number and request—we’ll confirm if it’s possible. Once processed, orders can’t be modified or canceled.
Yes, we ship to selected international regions (e.g., New Zealand, UK, US, Canada). Check the checkout page for supported countries—unsupported regions will show a “Shipping Unavailable” notice.
– Australian Domestic: 1-3 business days to process, plus 3-7 business days for delivery (total 4-10 days).
- International: 1-3 business days to process, plus 7-21 business days for delivery (customs clearance may add 1-5 days).
Once your order ships, we’ll send a “Shipping Confirmation Email” with a tracking number and link to the courier’s website. You can also track it via your Jolilena account: “My Orders” → Select order → “Track Shipment.”
customs duties, taxes, or import fees are the responsibility of the customer (varies by destination country). We don’t cover these fees—contact your local customs office for details before ordering.
You can return unused, unwashed products (with original tags/packaging) within 30 days of receipt. “Final Sale” items (marked on product pages) are non-returnable. See our full Return & Refund Terms for details.
How do I start a return?
1. Log into your account → “My Orders” → Select the order → “Apply for Return.”2. Fill in the return reason and upload product photos (if needed).3. Wait 2-3 business days for approval—we’ll send a Return Authorization (RA) number and return address.4. Ship the product within 7 days of receiving the RA number.
After we receive and inspect the returned product (3-5 business days), we’ll process the refund to your original payment method. Refunds take 1-3 days for PayPal, and 5-10 days for credit/debit cards.
Color variations may occur due to device display settings (e.g., phone/laptop screens) or photography lighting. We strive to show accurate colors, but minor differences are normal.
Yes! Each product page has a “Size Guide” button (below the size selector) with measurements (bust, waist, hips) for dresses, pants, tops, etc. Sizes are in Australian standard—if unsure, contact us with your measurements for recommendations.
Out-of-stock products will show an “Out of Stock” label. Some items have a “Notify Me When In Stock” option—enter your email, and we’ll alert you when the product is restocked (restock times vary by item).
– Phone: +61406502186 (Monday-Friday, 9:00 AM-5:00 PM AEST).
- Email: service@jolilena.com (respond within 24 business hours).
We don’t offer price adjustments for products purchased before a sale. However, sign up for our email newsletter to get early notice of sales and exclusive discounts.
